Privacy Policy

At Froggybet Casino, your trust and loyalty are of the utmost importance. We are committed to safeguarding your personal data and ensuring that it is handled securely, responsibly, and with respect. This Privacy Policy outlines how we collect, use, and protect your personal information. We encourage you to read this policy carefully so that you can make informed decisions regarding your experience with our platform.

Data Processing

This Privacy Policy reflects our commitment to compliance with gambling regulations, specifically regarding the processing of players' personal data. This processing is necessary to provide you with access to our games and associated services.

Froggybet Casino is operated by GreenStream Ltd., a company registered in Curaçao, and holds a valid gaming license issued by Antillephone N.V. We take data protection seriously and ensure full compliance with all relevant privacy laws.

By using our services, you consent to the terms outlined in this Privacy Policy. We may update this policy periodically, so we recommend reviewing it regularly. Your continued use of our services constitutes acceptance of any changes made.

Collection of Information

We collect a range of personal information to enhance your gaming experience, including:

1. Account and Communication Data: Information provided during registration or subsequent communication, such as your name, contact details, and identification documents.
2. Interaction Records: Logs of communications with our support team via email, live chat, or other channels.
3. Transaction and Usage Data: Records of your financial transactions, deposits, withdrawals, and activities on our website.
4. Compliance Documentation: Identity verification documents required to comply with regulatory obligations.

Usage of Information

The personal data we collect is used for the following purposes:

1. Processing transactions and managing bets made on the platform.
2. Providing the services and support you request, such as account assistance or game-related inquiries.
3. Conducting identity verification and compliance checks to meet legal requirements.
4. Sending promotional content, subject to your explicit consent.
5. Ensuring compliance with legal regulations, including anti-money laundering laws.
6. Detecting and preventing fraudulent activities to protect all players.
7. Analyzing user data to improve our service offerings and user experience.

Marketing Communications

With your consent, we may send you promotional content related to Froggybet Casino’s products and services, including special offers and updates. You can opt out of receiving these communications at any time through your account settings or by contacting customer support.

Disclosure of Information

Your personal data will never be sold or rented. However, it may be shared in the following situations:

1. Within Our Group: To ensure the smooth operation of our services across all platforms.
2. With Trusted Partners: For processing purposes and to comply with legal requirements.
3. With Third-Party Providers: For tasks like payment processing, fraud prevention, and identity verification.

All data sharing is done under strict confidentiality agreements to ensure that your data remains secure.

Data Security and Retention

Froggybet Casino employs advanced security measures to protect your personal information, in compliance with applicable legal standards. We retain your data for as long as necessary to meet regulatory requirements, including a minimum retention period of five years following account closure, as mandated by anti-money laundering regulations.

Cookies and Tracking

We use cookies and similar technologies to enhance your gaming experience, analyze usage patterns, and support marketing efforts. By using our site, you consent to the use of these technologies. You can manage your cookie preferences via your browser settings, though disabling cookies may affect the functionality of the site.

Your Rights and Contact Information

You have the right to access, update, or request the deletion of your personal data. Additionally, you may object to the use of your data for marketing purposes. To exercise these rights or if you have any questions or concerns about how your data is handled, please contact our Data Protection Officer (DPO) via email. If you're based in the EU, you also have the right to lodge a complaint with the relevant data protection authority under GDPR.

At Froggybet Casino, we are committed to protecting your privacy and ensuring a safe and compliant gaming environment. If you have any concerns or need assistance regarding your personal data, feel free to reach out to us.